Customized (Tailor-made) courses

A. GENERAL CONDITIONS

1. Introduction

This website and the integrated online store (e-shop) of “T.G. T-GATE LTD”, based in Limassol, CYPRUS, with Registration Number HE 190680 hereinafter referred to as T-GATE.

By accessing or using the Website the USER agrees to be legally bound by these Terms (hereinafter the “Terms and Conditions” or “Terms of Use”) as they may be modified and posted from time to time.

Without prejudice to the above, by using the website, the USER accepts and agrees to these terms and conditions of use as they apply to his/her use of the website.

T-GATE may revise these terms and conditions at any time by updating these Terms as they are displayed on this website. T-GATE is not required to contact the USER prior to making any change to these Terms; therefore, T-GATE encourages the USER to visit this page frequently so he/she is aware of any changes.

Through this website the USER can inquire about the products and/or services sold by T-GATE and remotely purchase them through the e-shop, as particularly shown on this website. These General Terms and Conditions governing the website and the purchase of products/services (hereinafter the “Terms of Use”) determine the terms and conditions of the USER’s browsing in the website as well as the website’s and e-shop’s use, while covering the sales contract concluded for shopping at the online store.

It is expressly agreed that the retention of this website by T-GATE is not a proposal for the conclusion of a sale’s contract with each USER. During the USER’s tour through this website and the remote purchase of products/services, the USER acknowledges that it is governed by specific terms, as they arise according to the present terms and conditions, the sales terms are provided below in the relevant chapter as well as by the applicable legislation. In the event of the USER’s disagreement with any of these Terms, the USER should not take any action both at T-GATE’s Website and at the online store, including his/hers simple browsing. However, any action in the online store, as for example the USER’s browsing or the purchase of any T-GATE’s product/services, will be considered as an unconditional acceptance of these Terms and Conditions.

The use of this website and any transaction made by the USER’s side in T-GATE’s online store, is at his/hers sole responsibility.

For the purposes hereof you are referred to as the USER (member or not of this website).

The USER is solely responsible in all respects for all use of, and for protecting the confidentiality of, any email verification number and password that may be given to him/her or selected by the USER for use on the Website. The USER may not share these with or transfer them to any third parties. The USER must notify T-GATE immediately of any unauthorised use of them or any other breach of security regarding the Website which comes to his/her attention.

2. How to use the website

a. Prior to accessing the website, the USER must read and comply with these binding terms and conditions governing its use and accept them unconditionally, as articulated by T-GATE. It is expressly agreed that T-GATE is not liable for any damage or loss caused to the USER or any third party due to improper compliance to the website’s terms and conditions of the website by them.>

b. The USER who is willing to purchase products/services via this website promises and agrees that they meet the legal requirements for the conclusion of the contract and that they are adult.

c. T-GATE provides the opportunity to the USER of this website to register, if desired as a member (REGISTERED USER -MEMBER) declaring certain data and specifically their name, surname, email, password, while the USER shall be requested to verify his/her password. With the creation of a registered account on behalf of the USER, the latter could receive informative e-mails about the prices of T-GATE’s services, promotions, etc., if wishes so.

3. Hyperlinks- Links

This website may contain hyperlinks or links to websites that do not belong to T-GATE. T-GATE expressly declares that bears no responsibility for the content of those websites, which are governed by their own terms of use, which the USER should read carefully before navigate to any of them.

4. Modifications

T-GATE reserves the right to set different content of these terms, always within the framework of legality and the USER recognizes this right to T-GATE.

T-GATE reserves the right to further amend and / or repeal all or part of the website’s contents (such as texts, pictures, product descriptions, etc.) without warning, as well as to restrict access to the entire website or part of it. Using this website after the above mentioned amendment, is deemed as an acceptance of the amended Terms and Conditions.

5. Disclaimer

T-GATE is not liable towards the USER, if for any reason the >website is unavailable at a given time or for any period. T-GATE notes that the site may display technical errors with immediate effect on the presentation of the contents of site subjects (including but not limited to photos, prices, texts etc.) for reasons it has no responsibility and promises to strive for their faster resolution.

6. Rights

All content, logos and software of this website are considered as the intellectual and/or industrial property of T-GATE or any third parties contracted with T-GATE. Therefore, the content of this page is available to the USER only for personal use only and in no case for public or commercial. T-GATE expressly declares that the USER can store, print and display the content provided by this website solely for personal use. It is not permitted to the USER to publish, manipulate, distribute or otherwise reproduce, in any form whatever is displayed on this website. Moreover, the USER cannot modify or create derivative works based on any software or accompanying documentation supplied by this website. The USER may print only once on paper and only for the purposes of making use of T-GATE’s service but otherwise he/she may not modify, copy, photocopy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without T-GATE’s prior written consent.

No license or consent is granted to enable the USER to use the marks of T-GATE in any manner, and agrees not to use these marks contained on this website or any similar symbol. It is expressly agreed that the USER will not use the name or the website of T-GATE in a way that may cause any harm or damage to T-GATE or a third party, while the USER is solely responsible for the recovery.

7. Print – Storage of conditions

For the purpose of the safety of transactions, the USER has the ability to store and / or print all the terms of use of this website.

8. Possibility of communication

For any query or complaint about the contents on this website and its terms and conditions, the USER can communicate by email at info@t-gate.com.

9. Confidentiality

a. T-GATE expressly warrants that all necessary technical and organizational measures have been taken to safeguard the confidentiality, integrity and availability of all the USER’s data. For the operation of the e-shop, T-GATE uses and continuously upgrades the subsystems required for the smooth and proper functioning of the system, such as: backup system, protection, protection against viruses, protection against malicious acts etc.

b. T-GATE additionally complies with all safety rules for safe access from each user’s registered account – user member, which may have been created in accordance with the above-mentioned under Art.

2c. However, with the creation of the account the USER promises to abide by all appropriate security measures in order to maintain the confidentiality of user account details. T-GATE states that is not responsible for restoring any damage or injury resulting from failure to observe appropriate safety rules by the USER and, as such, the respective USER, after the completion of any communication through the account, should safely exit from the account (disconnect) and preserve the non-disclosure of personal account information to any third party. In case of loss or despite the foregoing in any way disclosure of the secret password to a third party the USER shall promptly notify T-GATE at the e-mail info@t-gate.com.

10. Limitation of Liability

1. All content, materials and information on the Website are provided on an “as is” basis and the USER assumes total responsibility and risk for his/her use of the Website and use of all information contained within it.
2. To the fullest extent permissible by applicable law, T-GATE does not make any express or implied warranties, representations or endorsements whatsoever with regard to the Website or any information, service or product provided through the Website.
3. To the fullest extent permitted by applicable law, T-GATE accepts no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of T-GATE or T-GATE’s servants, agents or any other person or entity.
4. If T-GATE is liable to the USER for any reason (other than death or personal injury arising from T-GATE’s negligence), its liability will be limited to 100 Euro.
5. Notwithstanding any other provision of these terms and conditions, T-GATE does not attempt to exclude or limit its liability for death or personal injury resulting from its negligence in any way.
6. The USER is responsible for ensuring that his/her computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. The USER also understands that T-GATE cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. The USER is responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy his/her particular requirements for the accuracy of data input and output.

B. SERVICES OF THE WEBSITE / E-SHOP

i. PROVISION OF INFORMATION

The information provided in this Website is complete, accurate, current and updated, whether they relate to the identity of T-GATE or the supplied products/services from the online store. These guarantees are subject to any technical or typographical errors, which can not be predicted or occur unintentionally or due to downtime of this website or due to force majeure. This website has taken all necessary technical and other means to be immediately informed about the available quantity of T-GATE’s products/services, however, we maintain an express reservation regarding the validity of the available quantities in the e-shop, as the update may take place within one (1) hour from the moment of the modification.

ii. MEMBERSHIP

1. Registration

The registration of the USER as a Member of this website is optional in order to complete a purchase from T-GATE’s online store. The registration process is quick and simple: Once the USER adds a product/service in his/her basket and choose to continue to its purchase, the system will automatically guide the USER to register as a new member, if he/she wishes so. By filling the requested personal information [i.e. full name, address, postal code of the current main residence or registered seat, telephone, current address his/her e-mail (email) and in cases of a legal entity its name, address, activity, TIN and Tax Bureau] and following his/her acceptance of these Terms and Conditions, the USER is becoming T-GATE’s member and T-GATE activates the USER’s member Account. Registration and Membership is free, personal, non-transferable and non-assignable. The USER solely have the responsibility for the data provided to T-GATE and T-GATE is only based on the USER’s statements regarding his/her personal information. This personal information provided by the USER when registered as a member, are been proceeded by T-GATE exclusively for the purpose (a) of creating the USER’s account, through which the USER can track the progress of his/her order, the history of his/her transactions on T-GATE’s e-shop,  (b) of communicating with the USER regarding the transactions between the parties, (i.e. to ensure the ability to contact the USER, to complete the task and deliver of his/her order, to repay and secure T-GATE’s financial transaction) and (c) of sending informative, advertising and promotional material regarding the products and services of T-GATE, including partnerships with third parties, based on information received from the USER. Concerning the collection and processing of the USER’s personal data, T-GATE applies the terms and conditions of the website’s Privacy Policy.

2. USER’s account

The data entered during the USER’s registration as a member shall be complete, true and updated. In case of registration of a legal entity as a member, the name of the contact person shall be stated as well as the legal entity’s full name. In case of changing data, the Member is obliged to inform immediately the website so that the information is always complete and accurate. By registering as above, the USER gives his/her express consent to the collection and processing of his/her data under the present Terms and Conditions and Privacy Policy, which the USER acknowledges that he/she has read, understood and accepted completely and unconditionally. At any time, the USER has the option to virtue his/her consent to the collection and processing of T-GATE’s personal data he/she provided in accordance with the above, proceeding to member deletion by sending email to the relevant address info@t-gate.com. At any time, the USER has the option to access his/her data, or he/she can also request the immediate deletion or correction, the temporary non-use or non-transmission by this website, following the same as above process by sending email to T-GATE. In any case, the USER’s personal data are kept by T-GATE only as long as the USER is a registered member. The USER’s personal data will not be announced to any third party and they are managed exclusively by T-GATE.

All of the USER’s personal information, collected through the special electronic form of the website is strictly necessary for carrying out the services mentioned above and the USER’s registration indicates his/hers complete consent.

C. SERVICES OF THE WEBSITE / E-SHOP

C1. TERMS OF SALE

1. Ability to purchase online

Through T-GATE’s website, by simple and understandable steps the USER can order and complete the process of remote online sales of T-GATE’s products/services. To purchase the products/services, the USER should select on the basis of the indicated way, which is included in T-GATE’s website, the course(s) the USER wishes to buy. For the conclusion of a purchase, the USER may proceed either as a common visitor or a registered member.

2. USER’ update

The USER, before proceeding to their order, would be useful to be informed in detail about the basic process and the terms of sale of products/services, offered each time for information at the relevant stage-field before making the purchase.

3. Legal Framework for Purchasing Products Online

The online purchase of products through this e-shop is governed by both the “TERMS OF SALE” included in this chapter and all the Terms and Conditions of this website as well as the relevant legislation. The USER acknowledges that before purchasing the product, he/she has read the above terms and accepts their content.

4. Ordering Process

a. In order to proceed to the purchase of course(s), the USER has to follow the following steps:

1. Select a section of this website and then the type of course.
2. Check out the course(s) the USER is interested in or the service description. In the description the USER will find useful information on the terms of the selected course(s) such as course description, reference code and price.
3. Select the course(s), the quantity and add the item(s) to the USER’s basket. Then the USER can choose whether he/she wants to continue shopping or he/she would wish to complete his/her order.
4. If the USER wishes to continue shopping, repeat the process. Otherwise, if the USER wants to complete his/her order, he/she can continue by creating an online account or making quick order without registering.
5. Select the payment method: Paypal, Credit/Debit Card or Deposit at T-GATE’s designated Bank Account.
6. Carefully read the order confirmation.
7. Please select (click) the acceptance of the terms and conditions field, which the USER must read and accept before selecting the “payment” field.

b. It goes without saying that before finalizing the order, the USER may cancel in total or alter details of the order (quantity or service type). In any case T-GATE points out that the USER should carefully check the order before selecting the “payment” field.

c. When the USER finally makes an order, he/she will immediately receive an email, confirming the order’s receipt by T-GATE’s side. It is noted that the receipt by the USER’s side does not imply that the order was accepted by T-GATE and that the contract for the sale of the ordered product has been concluded.

d. Following this, the USER will receive a confirmation email that the order was sent and the demand on the purchase has been received and the sales contract is considered concluded.

5. Correct Data Statement by the USER

All data submitted by the USER during the order must be truthful and accurate. To avoid inadvertent errors it is recommended that the USER should crosscheck all data before the order’s submission.

6. Prices

The services cost may vary. T-GATE declares that all prices listed on the website are subject to changes, for which the USER will be appropriately informed.

7. Right of non-acceptance of the order

Besides the fact that T-GATE has made every possible effort so that both the deliverables and the prices of services are accurate, T-GATE reserves the right not to accept an order for goods/services, which inadvertently have incorrect features or price e.g. due to written error or because of technical errors in the operation of this website or for any other reason.

T-GATE reserves the same right in case of an order of very high quantities and the right to communicate with the USER.

Furthermore, T-GATE reserves the right not to accept an order from someone who has not received and paid on delivery for the ordered services without ground repeatedly in the past. In any case T-GATE reserves the right to communicate with the USER in order to ensure the smooth progress of the completion of each order.

8. Payment methods

a. Paypal. The USER purchasing through T-GATE’s online store has the option to pay via PAYPAL.

b. Credit/Debit card. The USER has, also, the option to pay via credit or debit card, using the services of the payment provider JCC [www.jcc.com.cy]. The on-line payment by a credit or debit card is made through secured connection that provides the encryption of the USER’s banking data when transmitted over the network.

SSL (Secure Sockets Layer) protocol is the global standard on Internet for certifying web sites to web users and data encryption among the web users and web servers. An encrypted SSL communication requires all information sent between a customer and server to be encrypted by the dispatch software and decrypted by the receiving software, protecting personal information during transmission. Furthermore, all information sent by SSL protocol is protected by a mechanism that automatically detects is the data have been modified on transmission.

c. Bank Deposit. Kindly transfer/deposit the relevant amount in the account indicated below.

It is crucial that the USER fills in his/her name and the order’s number/code in the bank deposit document:

Bank Name:             BANK OF PUBLIC COMPANY LTD.
Account Number:       357015577334
Account IBAN:            CY61002001950000357015577334
Account holder:          T.G. T-GATE LTD.

Once the USER makes the deposit, he/she will have to send to T-GATE the deposit document via email: info@t-gate.com.

*Orders will be processed as soon as the USER has deposited the total amount corresponding to his/her order in the designated bank account.

9. Order File

T-GATE keeps electronic records of individual orders, to which the USER may have access.

10. Storage- Printing of Terms of Sale

The USER has the ability to store and / or print all terms of sale, for the purpose of securing the transactions.

C2. CANCELLATION TERMS

I. Cancellation of Services by the USER

Cancellation of Live Training more than four (4) weeks prior to start of the course, results in full refund.

Cancellation of Live Training less than four (4) weeks but more than two (2) weeks prior to start of the course, results in 50 % refund of the full course fee.

Cancellation of Live Training less than two (2) weeks prior to start of the course results in no refund.

Cancellation of Recorded courses within 24 hours from order, results in full refund, provided that no material has been downloaded.

Change of Participant Name (for the Live Training): The USER may change name of participant at any time without charge, please ensure to inform us as quickly as possible.

II. Cancellation of Service by T-GATE

T-GATE reserves the right to cancel or change dates (postponement) of a course, in the event of unforeseen illness or accident. In the event of a course changing date, the USER is entitled to cancel participation and receive a full refund.

In particular for the open scheduled Live Virtual Training, T-GATE reserves the right to cancel or postpone an event, in case the minimum required number of registration is not met. In such a case the USER will be notified at least 2 weeks before course delivery date. In such a case the USER is entitled to a full refund.

FORCE MAJEURE: T-GATE shall not be liable for any failure to deliver a course due to events outside the company’s reasonable control, including without limitation acts of earthquake, labor disputes, shortages of supplies, actions of governmental entities, riots, war, fire, epidemics, or delays of common carriers or other circumstances beyond its reasonable control.

COPYRIGHT: Course participants are permitted to use course documentation solely for their own use. The use of the T-GATE documentation is not permitted for the purpose of educating others, not to be copied for the use of a third party without the written consent of T-GATE.

D. OTHER PROVISIONS

Any modification of these terms shall be made and proved only in writing.

These terms of use apply within the limits prescribed by the applicable statutory provisions. Any term contrary to the legislation currently in force ceases to have effect.

It is expressly agreed that any dispute arising from the application of these terms and in particular the terms of sale, if not solved amicably, shall be governed by the Cypriot law and the courts of the Republic of Cyprus.

In general

In compliance with the provisions of the European Regulation on the Protection of Personal Data and the relevant Cypriot legislation (as amended and in force), the COMPANY manages the personal data which are submitted by the USER with the utmost care, ensuring in any case their protection and privacy.

The USER may browse into the website without being asked of any personal information from the COMPANY, unless expressly otherwise informed by the COMPANY. The COMPANY collects personal data that are disclosed only when the USER is registered at its services, as well as when they proceed to an order as an unregistered USER. In any case, this information is considered as necessary to perform the online purchase and the relevant USER’s update on the proceedings.

In which cases are the data collected

The COMPANY collects five types of information about the users: (1) data provided by the USER when registered as an REGISTERED USER, (2) data provided by the USER in order for the COMPANY to execute their order, (3) data provided by the USER in order to participate in competitions (4) data provided by the USER for telephone and Internet service’s activations, (5) data that the user gives when connecting through another platform (ios, android, Facebook, Google). When completing any order form on the website, the USER will be asked for their name, address, postal code of their area, e-mail address, telephone, credit card details and payment method. In addition, more specific information may be required, such as an order’s delivery or delivery details, pricing details, or details on an offer. The COMPANY makes use of those data provided by the USER while completing their e-order’s form, in order to contact him/her regarding (i) the order’s delivery in their place, (ii) for customer’s confirmation and identification in every necessary case, (iii) for COMPANY’s new or alternative products offered (iv) COMPANY’s special offers (v) receipt of gifts after a competition.

You have the option to choose whether or not to receive such notifications/newsletters from the COMPANY by sending your request via e-mail to info@t-gate.com.

Every order processing requires the collection of personal data, for an order’s delivery or booking. In addition, the debit of a credit card requires identification of legally identifiable data on the first time and is in any case guaranteed by the electronic environment of each Bank. Any supporting documentation certifying and declaring the identity of the client remains strictly confidential and is controlled only by the COMPANY’s department in charge. The personal data’s submission by the USER means that he/she agrees and accepts that these data will be used by the COMPANY’s employees for the reasons mentioned above. It is demanded by the COMPANY’s to provide the USERS with the security level mentioned in the present Privacy Policy. In no other case the COMPANY may share with third parties the USER’s personal data without their prior consent, unless this is required by the law.

Use of Data

The COMPANY will use the USER’s personal data solely for the purposes which are hereafter described. No extra or other type of personal data, apart from those that are considered as necessary, are collected or processed, to fulfill its intended purpose. The COMPANY will only use those personal data that are defined in the present Privacy Policy, unless the USER has specifically given its consent to another use of their personal data. In the exceptional case that the COMPANY intends to use the USER’s personal data, which are processed based on their prior consent, for purposes other than those disclosed in the said consent, the COMPANY undertakes to inform the USER in advance and, in cases where the processing is based on the USER’s consent, their personal data will be used for a different purpose only upon their relevant permission.

Use of Data for advertising purposes

In order to continuously improve and enhance the COMPANY’s services, e-mail marketing messages related to the COMPANY may be sent to the USER, which may be of their interest. The USER can choose the types of notifications they want to receive at any time by updating their email preferences. Sending sms to the mobile phone number which was declared during the USER’s order, is only to inform them about the progress of their order.

The COMPANY will not use the USER’s data for advertising purposes unless the USER has given their explicit and free consent. With regard to existing customers, COMPANY may use the email address received from the USER with an existing customer relationship to provide them with marketing materials related to similar products or services that they have previously requested, used or you may be interested.

The USER can be deleted at any time or alternatively, they may choose through their account whether or not to receive promotional / promotional material via email or sms. It may also oppose this use at the time of collection and every time they send a message. In order to stop receiving emails for marketing purposes, the USER is proposed to follow the instructions in the e-mail received.

Legal obligations

THE COMPANY may need to use and maintain personal data for legal and compliance purposes such as the prevention, detection, or investigation of a crime, prevention of loss, fraud or any other misuse of its services and IT systems. The USER’s personal data may also be used by the COMPANY for internal and external audit requirements, information security purposes, or to protect or enforce its rights, privacy, security, property or other persons.

Cookies

The COMPANY may collect USER’S identification data using certain technologies such as cookies. Cookies are small text files that are sent and stored on the USER’s hard disk, allowing websites [such as the present] to operate seamlessly and without technical abnormalities, to collect multiple USER options, to identify frequent users, to facilitate their access, and to collect data for the purpose of improving the content of the site. Cookies do not cause damage to users’ computers or to files stored on them. Cookies are used by the COMPANY to provide information to the USER, to process orders, and to allow advertising and educational content related to his / her interests and needs. They are absolutely necessary for the site to function properly and without interference, while it is explicitly stated that no access is gained to any document or file from the USER’s computer.

However, the USER with the appropriate browser’s setting may reject the use of cookies. In this case, some website’s features will not be available if they are not used.

The Cookies’ categories are the following:

1. Necessary Cookies, which are necessary for the proper website’s operation and the execution of its basic functions; without their use, the COMPANY can not offer the proper functioning of the website.
2. Function Cookies, which remember the USER’s preferences while browsing, so that the COMPANY can propose the appropriate products based on the USER’s needs.
3. Performance cookies. Performance cookies collect information about the way the visitors use the website. They allow the COMPANY to see which pages are the most visited, inform the COMPANY in case they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way the site works.
4. Advertising Cookies. These cookies are used to provide ads related to the USER and their interests. They are also used to send ads or offers that meet their needs best, thus limiting unwanted and meaningless promotional messages. They also help the COMPANY to measure the effectiveness of its advertising campaigns.
5. Cookies Analytics. It is a subset of the Function Cookies and provides the COMPANY the ability to evaluate the effectiveness of the website’s various functions, thereby continuously improving the experience offered to USERS.

Third-party vendors, including Google, may display COMPANY’s ads on websites, or use cookies to update, optimize, and display ads based on a previous user’s visit to this site.

The site may also use cookies from a previous USER visit for re-marketing.

USER may opt out of such a use of cookies by Google by clicking HERE. He/she can also set their browser (chrome, firefox edge, etc) to inform them every time before a cookie is downloaded and following this, decides to download or discard it.

The site may use Google Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using Ad Settings [click HERE], USERS can opt out of Google Analytics for display ads and also adjust ads from Google Display Network.

THE COMPANY reserves the right to change this Cookie Policy at any time. Any changes to this Cookies Policy will apply once the revised Policy is available on our website.

Third-party advertisers and other companies cooperating with the COMPANY cooperates may use their own Cookies to collect information relating to the USER’s activities on this site. These cookies are not controlled by the COMPANY.

This website may contain links or websites’ hyperlinks non related to the COMPANY. These websites may have their own privacy terms and conditions for which the COMPANY has no responsibility.

Processing of children’s personal data

The COMPANY will not collect or process personal data of children under the age of 16 unless a parental consent has been given in accordance with applicable local law. If the COMPANY realizes that a child’s personal data was collected in error, they will be deleted without undue delay.

Processing sensitive data

In some cases, COMPANY may process special categories of personal data relating to the USER (“sensitive data”). Sensitive data defines personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data to identify a natural person, health or sexual life, or sexual orientation. For example, the COMPANY may process sensitive data that the USER has made public. The COMPANY may also process sensitive data, where appropriate, to support, exercise or defend legal claims. The COMPANY may also process the USER’s sensitive data if they has freely given their explicit and separate consent in a specific context for a particular purpose.

Correction, Modification or Deletion of Information/Data

The website allows and encourages its USERS to correct, change, supplement or delete data and information submitted. If the USER chooses to delete an item of information, the website will act to delete this information from the COMPANY’s files immediately. For the USER’s protection and security, the website will attempt to make sure that the person making the changes is the USER. To access, change or delete your personal data to report problems arising from the website’s functioning or make any question please contact  by e-mail at info@t-gate.com. Changing or correcting your personal information can also be done through the sign-up page. Please note that the Company will do everything possible to protect the USERS’ password privacy of users, but to protect the site depends on them.

USER’S rights

As a data subject, the USER has specific legal rights regarding the personal data collected by him/her. THE COMPANY will respect its rights and deal adequately with their concerns. The following list contains information about the USER’s legal rights of arising from applicable data protection laws:

o Right to withdraw the consent: Where processing of personal data is based on the USER’s consent, they may withdraw its consent at any time.

o Right of rectification: The USER may request the Company to correct the inaccurate personal data concerning him or her. THE COMPANY makes reasonable efforts to maintain the personal data held or controlled by her and are used on a continuous basis, accurate, complete, current and related, based on the most up-to-date information available. The USER also has the ability to check and correct their personal data by entering his /her personal account.

o Right of limitation/restriction: The USER hall have the right to obtain from the controller restriction of processing where one of the following applies:

• (i) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
• (ii) the processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
• (iii) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims;
• (iv) If the USER has objected to the processing for the period the COMPANY verifies whether its legitimate interests override their own.

o Right of access: The USER may request information about the personal data the Company holds, including information about the categories of personal data in its possession, process or control, for the purpose they are used, from who they were collected (if not directly by the USER) and to whom they have been disclosed etc. The USER may receive from the COMPANY without charge a copy of their personal data. THE COMPANY reserves the right to charge a reasonable fee for any further copies that may be requested.

o Right of data portability: Based on a USER’s request, the COMPANY will transfer their data to another controller if technically feasible, provided that the processing is based on the consent of the USER or is necessary for the performance of a contract. The USER, instead of receiving a copy of his or her personal data, he/she may request the COMPANY to transfer the data to another controller, which will be directed to it directly by the USER.

o Right to erasure: The USER shall have the right to obtain from the COMPANY the erasure of personal data concerning him or her without undue delay in the following cases:

• (i) personal data are no longer necessary in relation to the purposes for which they were collected or processed,
• (ii) the USER has the right to object to further processing of his or her personal data and exercises it,
• (iii) the processing is based on the consent of the USER, withdraws its consent and there is no other legal basis for processing,
• (iv) the personal data has been illegally processed unless processing is necessary,
• (v) Compliance with a legal obligation that requires processing by the COMPANY,
• (vi) in particular for legal obligations to perform a task; and
• (vii) for the support, exercise or defense of legal claims.

o Right to οbject: The USER may at any time object to the processing of his/hers personal data because of their particular situation, provided that the processing is not based on their own consent but in the Company’s legitimate interest or in the legitimate interest of third parties. In this case, the COMPANY will no longer process the personal data of the USER unless overriding legitimate reasons can demonstrated and a superior interest in processing or supporting, exercising or defending legal claims. If the USER opposes the processing, kindly specify whether the deletion of their personal data or limit the processing by the COMPANY is desired.

o Right to lodge a Complaint with a supervisory authority: In the event of a suspected violation of applicable privacy laws, the USER may lodge a complaint with the Data Protection Supervisory Authority in particular in the place of his or her habitual residence, place of work or place of the alleged infringement.

Special highlights

o Timeframe: The COMPANY will attempt to satisfy any relevant USER’s request within 30 days. However, the time limit may be extended for specific reasons relating to the specific legal entitlement or complexity of the request.

o Restriction of access: In some cases, the COMPANY may not be able to provide access to all or some of the USER’s personal data due to legal provisions. If the COMPANY refuses the USER’s request for access, he/she will be informed on the reasons of this refusal.

o Non-recognition: In some cases, COMPANY may not be able to search for the USER’s personal data due to the identifiers they provide in their application. In such cases, where the COMPANY cannot identify the USER as the data subject, he is unable to comply with his request to perform his / her legal rights as described in this article unless provided by the USER for additional information which allow it to be identified.

o Exercise of the USER’s legal rights: In order for the USER to exercise their legal rights, please contact us in writing by e-mail at info@t-gate.com.

Personal data retention

Generally, the COMPANY will delete the personal data collected from the USER if it is no longer necessary to achieve the purposes for which they were originally collected. However, we may be asked to store personal data for a certain time period because of legal provisions.

The USER may address questions on data protection and any relevant requests for the exercise of their legitimate rights to the COMPANY’s e-mail info@t-gate.com.